Terms of Service
Effective Date: 10/09/2025
Welcome to Phleb Insight Ltd. These Terms of Service govern your access to and use of our Phlebotomy Training program offered through our website www.phleb-insight.com.
By enrolling in or using our Training Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Eligibility
You must be at least 18 years old and legally able to enter into contracts to enrol in our Training. By enrolling, you represent and warrant that you meet these requirements.
2. Enrolment and Payment
Minimum Enrollment Policy:
To ensure quality training and personalized attention, each session requires a minimum number of 4 trainees. If this minimum is not reached, the session may be rescheduled or canceled. In such cases, we will notify you as soon as possible and offer alternative dates or a full refund.
Enrolment is subject to availability and approval by Phleb Insight.
Payment for the Training must be made in full before access is granted, unless otherwise agreed.
All payments are non-refundable except as provided under the “Cancellation and Refund Policy” below.
3. Training Content and Use
All training materials provided by Phleb Insight Ltd, including but not limited to videos, documents, presentations, quizzes, graphics, and written content, are copyright © Phleb Insight Ltd or licensed to us by third parties. All rights are reserved.
You are granted a limited, non-transferable, non-exclusive license to use the Training materials solely for your own personal, non-commercial educational purposes.
You may not:
Reproduce, distribute, share, sell, or publicly display any part of the materials;
Modify, adapt, translate, or create derivative works based on the materials;
Use the materials for teaching others, reselling, or in any commercial setting, without our prior written consent.
Completion of the Training does not guarantee certification or employment and does not imply licensing or qualification unless explicitly stated.
4. Certification
Upon successful completion of the course, you will receive a certificate of attendance to support your phlebotomy certification process.
If you wish to obtain a certificate of competency, you will need to be signed off after completing 10 live blood draws (bleeds). Trainees are responsible for arranging these live bleeds at their own workplace or clinical site.
Once you have completed the 10 live bleeds, you must submit the signed-off competency sheet to Phleb Insight trainer by emailing it to info@phleb-insight.com. Upon verification, Phleb Insight will issue your certificate of competency, officially recognizing your practical skills.
Certification requirements and issuance are at the sole discretion of Phleb Insight Ltd.
Certification does not substitute for any state or federal licensing or certification requirements.
5. Cancellation and Refund Policy
You may cancel your enrolment up to 72 hours before your scheduled training session for a full refund or to reschedule without penalty.
Cancellations or rescheduling requests made less than 72 hours before the session start time are non-refundable and non-transferable.
All cancellations or rescheduling requests must be submitted in writing via email to info@phleb-insight.com.
Exceptions
In the case of a genuine medical emergency or other exceptional circumstance, you may be eligible to reschedule your session at no additional cost. You must notify us as soon as possible and provide supporting documentation (e.g., medical certificate) within 5 business days of the missed session.
Approval of exceptions is at the sole discretion of Phleb Insight Ltd and is not guaranteed.
No-Show Policy
Failure to attend a scheduled training session without prior written notice will be considered a no-show. No-shows are non-refundable and not eligible for rescheduling, except in cases where a valid emergency and supporting documentation are provided, as noted above.
Rescheduling Limit
Each participant is allowed to reschedule their training session once. Any further requests to reschedule may be subject to additional fees or denied, at our discretion.
We reserve the right to cancel or reschedule training sessions due to unforeseen circumstances (e.g., trainer illness, low enrolment, venue issues). In such cases, you will be offered either:
A full refund, or
The option to transfer your booking to a future session at no additional cost.
6. Conduct and Responsibilities
You agree to comply with all applicable laws and regulations during your participation.
You must not engage in any conduct that disrupts the Training or violates our policies.
We reserve the right to remove or deny access to any participant violating these Terms or behaving unethically.
7. Limitation of Liability
To the maximum extent permitted by law, Phleb Insight Ltd. shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Training.
Phleb Insight Ltd accepts no responsibility for the actions of trainees outside the supervised training environment. Clinical practice must always follow employer and NHS/local healthcare guidelines.
Our total liability to you for any claim related to the Training shall not exceed the amount paid by you to us.
8. Health & Safety Disclaimer
Your safety — and the safety of those you may care for in the future — is our highest priority.
During training, all practical activities are carried out under the supervision of qualified trainers and in line with current infection-prevention best practice. You will be expected to:
Follow all health and safety instructions provided by your trainer.
Use equipment only as directed during supervised sessions.
Adhere to standard infection control measures, including hand hygiene and the correct use of gloves and sharps disposal.
Our training is designed for educational purposes only. Completion of the course does not authorise you to practise independently outside of supervised or employed clinical settings. All clinical procedures performed in a workplace must follow your employer’s policies and the relevant legal and professional requirements.
By booking and attending this training, you acknowledge your responsibility to comply with all safety instructions during the course and in any subsequent practice.
9. Privacy
Your use of our Training is subject to our Privacy Policy, available at [link to Privacy Policy], which explains how we collect, use, and protect your personal information.
10. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our Services after changes indicates your acceptance of the new Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
12. Contact Us
If you have any questions about these Terms, please contact us at:
Phleb Insight Ltd.
128 City Road, London, United Kingdom, EC1V 2NX
Email: info@phleb-insight.com
Phone: +447490320438